Privacy Policy
LuxPet Boutique & Co
Effective Date: 31/08/2025

1. Introduction

LuxPet Boutique & Co (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information We Collect

We may collect the following types of personal information:

  • Personal details – such as your name, address, phone number, and email address.
  • Pet information – including pet name, breed, age, health concerns, and grooming preferences.
  • Payment information – such as billing details and transaction history.
  • Online activity – when you visit our website or interact with our social media pages.
  • Other information – that you provide to us through customer service interactions, feedback forms, or competitions.

3. How We Collect Information

We collect personal information in various ways, including:

  • When you book an appointment or use our grooming services.
  • When you contact us via phone, email, or social media.
  • When you sign up for promotions, newsletters, or loyalty programs.
  • Through our website, booking system, or third-party service providers.

4. Why We Collect Your Information

We collect your personal information for the following purposes:

  • To provide dog and cat grooming services tailored to your pet’s needs.
  • To manage bookings, payments, and customer accounts.
  • To send appointment reminders, special offers, and marketing communications (with your consent).
  • To improve our services, website functionality, and customer experience.
  • To comply with legal obligations and resolve disputes.

5. How We Share Your Information

We do not sell your personal information. However, we may share it with:

  • Service providers – such as booking software, payment processors, and IT support.
  • Regulatory authorities – if required by law.
  • Business partners – if you opt into joint promotions or loyalty programs.

6. How We Protect Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. Measures include:

  • Secure storage and restricted access to personal information.
  • Encryption of payment data.
  • Regular security updates and staff training.

7. Your Rights & Choices

Under Australian privacy law, you have the right to:

  • Access and correct your personal information – by contacting us.
  • Opt-out of marketing communications – via unsubscribe links or by contacting us.
  • Request deletion of your data – subject to legal and business retention requirements.

8. Cookies & Online Tracking

Our website may use cookies to improve functionality and analyse website traffic. You can manage cookie settings via your browser.

9. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on our website with an updated effective date.

10. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us:

LuxPet Boutique & Co
18/24-26 Queensland Ave, Broadbeach QLD 4218
Phone: 0466 440 410
Email: [email protected]
Website 1: www.luxpetboutique.com.au
Website 2: app.luxpetboutique.com.au